How can we help?
Email support@ducat.dev and we'll get back to you. It helps to include your device and iOS version.
Questions
How do I start?
Open the app and pick one of the packs it suggests, or tap Shop All Packs to see them all. Tap Try Free to play a pack's free cards; it goes on your shelf. Then pick the kind of conversation, and the deck is shuffled and dealt. Read the card out loud and talk. Swipe left or tap Next for the next one, and swipe right or tap Previous to go back.
What do I get for free?
Free cards from every pack (for each age in Kids), and every session and feature of the app. Nothing is locked; the free cards just run out. There are no ads and no time limits.
What does a purchase unlock?
A pack unlocks its 500 cards, and its 50 action challenges where it has them. A collection unlocks every pack in one circle, like Marriage, Raising kids or Work, including any new pack added to that circle later. Every purchase is one-time and yours to keep; there are no subscriptions.
What are action challenges?
Things to do, not just talk about: plan a date, call a cousin, cook a family recipe, pray for each other. Most packs have 50 in a list of their own (the Work idea packs, like Interviewer and Reward ideas, don't). Tap Action challenges on the pack's screen to deal them; they never mix in with the questions.
Will there be more cards?
Each pack is 500 cards, and what you buy stays yours. We may add expansion packs from time to time. If we do, you'll see them in the store.
Can I take packs off my shelf?
Yes. Press and hold a pack on your shelf: a free sample can be removed, and a pack you own can be hidden. Nothing is lost. To bring back a pack you own, open Settings and tap Show on Shelf under Your packs. A free sample comes back from the store with Try Free.
I got a new phone. How do I get my packs back?
Open Settings in the app and tap Restore purchases, signed in with the same Apple Account you bought with. The Store has the same button.
Can I get a refund?
Refunds are handled by Apple. Visit reportaproblem.apple.com, sign in, and choose the purchase.
Is it Christian?
Faith is woven in: most packs include questions about God, prayer and the Bible, asked open-handedly, and Small group is written for church groups. Any topic can be left out: open a pack, tap the menu, choose Pack settings and turn off Faith or any other topic for that pack. The first time you open a pack, it tells you which notable topics it includes.
What's in Intimacy?
Intimacy is part of Couples and Engaged: frank, not explicit, questions about sex and closeness in marriage, because it matters and deserves real conversation. In Couples they're written for married couples (desire, affection, hard seasons, health and faith); in Engaged they're about expectations, boundaries and what each of you was taught. If you'd rather leave it out, turn Intimacy off in Settings, under Topics.
Why does a session ask before it starts?
Only when its topic is switched off in that pack's Pack settings. Every topic is on from the start, including Life stories' The last chapter. Sessions for a topic that's off stay on the pack's screen; tap one and the app asks before turning it on. While a topic is off, none of its cards come up anywhere.
How do the Kids ages work?
Kids is for ages 3 to 12, and every question is matched to the ages it suits. Pick the closest age when you open the pack; you can change it any time from the pack's start screen. Teens (13 to 17) and Adult children have packs of their own.
I hid a card by mistake.
Open the pack and tap the gear button for Pack settings. Hidden questions are listed there; swipe to unhide one, or unhide them all.
Can I turn off the vibration?
Yes: Settings, then Haptics.
Does the app work offline?
Yes. Every card is on your device. You only need a connection to buy or restore.